Regarding the social media management monthly subscription between PMG and the client:

Once the client completes the payment, he is officially considered an active client of PMG. A “client” status only applies upon successful first payment and remains active only while the subscription is in active renewal and payments are up to date.

If the client decides to stop the subscription or stop making payments, he will no longer be considered a client of PMG. In this case, he loses access to services, communication priority, and any requests toward PMG team members. Any further inquiries, requests, or communication must be directed exclusively through his assigned account representative, and any future engagement will require restarting as a new client under a new agreement and payment.

Once the subscription is stopped or not renewed, the individual is no longer entitled to request services, revisions, content changes, or support from PMG or any of its team members unless a new subscription or agreement is formally activated.

Posting & Subscription Definition:
Once the client completes the payment and the subscription officially starts, the next recurring invoice will be issued exactly one month from the subscription start date, regardless of whether all content has been posted by the end of that month.

Please note that the first 10 days of each month are dedicated to content preparation, strategy, editing, approvals, and page setup. Posting may therefore continue beyond the monthly billing cycle until the scheduled content plan is fully published.

In the event the client decides not to renew or stops the subscription, PMG will continue posting the remaining approved content until the date of the final scheduled post related to the active subscription period.

Posting & Revision Policy:
PMG does not calculate services strictly based on the number of monthly posts, reels, or stories. Instead, PMG is responsible for providing the agreed service according to the approved package, schedule, and content plan.

Each delivered service, including posts, reels, stories, designs, edits, or similar content, includes up to 3 revisions. If the client cooperates and responds on time whenever content is submitted for approval, PMG will ensure all scheduled content is delivered and posted correctly and on time.

However, if the client delays responses, refuses to approve scheduled content on the assigned posting day, requests excessive revisions beyond the included limit, or causes delays in the workflow, the scheduled day and completed work will still be counted as a regular posting/service day once the work has been prepared or executed by PMG.

Service Commitment Guarantee:
If any delay occurs from PMG’s side, including delays in communication, follow-up, content preparation, or failure to provide the agreed service on the scheduled dates, PMG will take full responsibility and compensate the client by providing one additional month of service free of charge.

Invoice & Payment Policy:
After 3 days from the date any monthly invoice is issued, the client becomes fully responsible for settling the total invoice amount, regardless of whether the payment has been completed yet, whether the client changes his/her mind, decides to stop the service, or even if PMG has not yet started working for that specific monthly period.

Refund Policy:
PMG does not provide any refund after 24 hours from the payment date or once the first action/task has been initiated by our team, including but not limited to planning, communication, strategy setup, content preparation, page setup, filming, editing, or design work, even if the client changes their mind or is unsatisfied for any reason.

If the client requests a cancellation within the first 24 hours from payment and before any action has been taken by PMG, the client will be eligible for a partial refund equal to 50% of the paid amount, with the remaining 50% retained as administrative and reservation fees.